flowchart TD
A[📋 Phase 1: Kickoff Meeting
Week 1
• Meet CX team
• Access training environment
• Complete E-Learning modules] --> B[⚙️ Phase 2: Site Configuration
Week 2
• Complete configuration form
• Provide user details
• Review platform overview] B --> C[🔍 Phase 3: Readiness Assessment
Week 3
• Attend check-in meeting
• Identify any barriers
• Confirm training approach] C --> D{Decision Point
What's your path?} D -->|No Barriers| E[🚀 Phase 4A: Standard Training
Week 4-5
• Attend training sessions
• Practice core functions
• Complete exercises] D -->|Barriers Found| F[🔧 Leadership Touch Point
Week 4
• Resolve identified barriers
• Develop action plan
• Then proceed to training] D -->|Advisory Services| G[👥 Phase 4B: Advisory Services
Week 4-6
• Complete questionnaire
• Attend 2 workshops
• Approve custom SOPs
• Custom training] E --> H[✅ Phase 5: Readiness Call
Week 6
• Final validation
• Complete assignments
• Confirm go-live date] F --> H G --> H H --> I[🎯 Phase 6: Go-Live
Week 7
• Begin patient enrollment
• Document care activities
• Use support as needed] I --> J[📊 Phase 7: Performance Check-in
2 Weeks Post Go-Live
• Review progress data
• Analyze performance
• Optimize operations] J --> K[🤝 Phase 8: CX Handoff
6 Weeks Post Go-Live
• Meet ongoing CX rep
• Establish support structure
• Plan long-term success] K --> L[🎉 Success!
Fully onboarded and
managing patients independently] style A fill:#3498db,stroke:#fff,stroke-width:2px,color:#fff style B fill:#3498db,stroke:#fff,stroke-width:2px,color:#fff style C fill:#3498db,stroke:#fff,stroke-width:2px,color:#fff style D fill:#f39c12,stroke:#fff,stroke-width:2px,color:#fff style E fill:#27ae60,stroke:#fff,stroke-width:2px,color:#fff style F fill:#e74c3c,stroke:#fff,stroke-width:2px,color:#fff style G fill:#8e44ad,stroke:#fff,stroke-width:2px,color:#fff style H fill:#3498db,stroke:#fff,stroke-width:2px,color:#fff style I fill:#f39c12,stroke:#fff,stroke-width:2px,color:#fff style J fill:#16a085,stroke:#fff,stroke-width:2px,color:#fff style K fill:#2c3e50,stroke:#fff,stroke-width:2px,color:#fff style L fill:#27ae60,stroke:#fff,stroke-width:2px,color:#fff
Week 1
• Meet CX team
• Access training environment
• Complete E-Learning modules] --> B[⚙️ Phase 2: Site Configuration
Week 2
• Complete configuration form
• Provide user details
• Review platform overview] B --> C[🔍 Phase 3: Readiness Assessment
Week 3
• Attend check-in meeting
• Identify any barriers
• Confirm training approach] C --> D{Decision Point
What's your path?} D -->|No Barriers| E[🚀 Phase 4A: Standard Training
Week 4-5
• Attend training sessions
• Practice core functions
• Complete exercises] D -->|Barriers Found| F[🔧 Leadership Touch Point
Week 4
• Resolve identified barriers
• Develop action plan
• Then proceed to training] D -->|Advisory Services| G[👥 Phase 4B: Advisory Services
Week 4-6
• Complete questionnaire
• Attend 2 workshops
• Approve custom SOPs
• Custom training] E --> H[✅ Phase 5: Readiness Call
Week 6
• Final validation
• Complete assignments
• Confirm go-live date] F --> H G --> H H --> I[🎯 Phase 6: Go-Live
Week 7
• Begin patient enrollment
• Document care activities
• Use support as needed] I --> J[📊 Phase 7: Performance Check-in
2 Weeks Post Go-Live
• Review progress data
• Analyze performance
• Optimize operations] J --> K[🤝 Phase 8: CX Handoff
6 Weeks Post Go-Live
• Meet ongoing CX rep
• Establish support structure
• Plan long-term success] K --> L[🎉 Success!
Fully onboarded and
managing patients independently] style A fill:#3498db,stroke:#fff,stroke-width:2px,color:#fff style B fill:#3498db,stroke:#fff,stroke-width:2px,color:#fff style C fill:#3498db,stroke:#fff,stroke-width:2px,color:#fff style D fill:#f39c12,stroke:#fff,stroke-width:2px,color:#fff style E fill:#27ae60,stroke:#fff,stroke-width:2px,color:#fff style F fill:#e74c3c,stroke:#fff,stroke-width:2px,color:#fff style G fill:#8e44ad,stroke:#fff,stroke-width:2px,color:#fff style H fill:#3498db,stroke:#fff,stroke-width:2px,color:#fff style I fill:#f39c12,stroke:#fff,stroke-width:2px,color:#fff style J fill:#16a085,stroke:#fff,stroke-width:2px,color:#fff style K fill:#2c3e50,stroke:#fff,stroke-width:2px,color:#fff style L fill:#27ae60,stroke:#fff,stroke-width:2px,color:#fff